|
|
|
|
ExpressNets is
coming to Riverside!
Wi-Fi Technical
Support and Wi-Fi Store Opening in June
Phone:
800-920-9811
3505 Madison St. Riverside
MAP HERE
Hours: 10am - 7pm, Mon thru Sat.
For more information and for a list of
Wi-Fi devices
click here.
|
| What is Riverside’s Wireless Internet Service? |
| Riverside and AT&T are partnering to provide wireless access to the Internet using standard wireless hardware and technology that is commonly deployed in laptops and some desktop computers. The initiative is rolling out in phases as the necessary network equipment gets installed around Riverside. There are several service plans available– a FREE service, called MetroFi-Free, with advertising intended for general usage, a PAID service targeted at business and other users who want higher performance (faster data speed) and less advertising, called AT&T Metro WiFi, and public safety services not available to the general public. We call this initiative the SmartRiverside Wireless Network Service. |
| |
| Is this available at my home or office? |
|
You must be in an area where the wireless service is currently active and within range of an “access point” (network connection location) for the service to be available. Visit the following link and input your address to see if the service is available. www.metrofi.com/availability.html
If the service is not yet available in your area you may click this link
and sign up for Email Alerts. From there you can input your email address and what topics you would like to receive updates on and our system will email you and new phases are completed and other information regarding the SmartRiverside services.
AT&T continues to deploy about 250 access points per
month through out the City. The expected go lives for
each of the phases are as follows:
- Phase I - WiFi Pilot Area
- Phase II - WiFi Service Available in May 2008
- Phase III - WiFi Service Available in June 2008
- Phase IV - WiFi Service Under Design
- From May 2008 through May 2009, AT&T will be
filling in any remaining pockets of no coverage
based on demand.
Great deal for AT&T DSL subscribers - free access
to the higher speed AT&T Metro WiFi network in
Riverside!
If you are an AT&T DSL subscriber with a 1.5 MB
($25/mo) Express, 3Mb ($30/mo) Pro, or 6Mb ($35/mo)
Elite service, connect to a Hot Spot on on the City of
Riverside WiFi Network. You will be prompted for your
AT&T credentials (this is the userid and password from
your DSL account) - you'll be connected at high speed
with less ads!
If you want to become a DSL user, upgrade your
current DSL account, or have problems connecting,
contact AT&T at 888-888-7520.
For visitors, business users who use VPN's and
occasional users looking for coverage here in Riverside
at the higher speed 1 Mbps service with less
advertising, daily services are available at $7.99 per
day or $15.99 for a weekly service. |
| How do I connect to the FREE service? |
|
First, you need a WiFi-enabled computer. Most laptops and some desktop PCs sold today already have a built-in wireless capability. If you've gotten a PC from SmartRiverside, it should already be WiFi enabled as well. You can also get relatively inexpensive add-on for older computers from many computer-related retail stores.
To connect to the FREE wireless network, users will select the "MetroFi-Free" network ID when searching available wireless networks on their computer. "MetroFi-Free" is the free, ad-based service. Once connected, users will open their browser and see a registration page where they are asked to register. Users will only need to register once, the first time they log on. On subsequent visits, users will be instantly connected to the Internet.
For more information on how to connect or for other frequently asked questions, visit the MetroFi Support WEB site at www.metrofi.com/support.html
The City of Riverside 311 Call Center staff can also fax or mail a basic connection instruction document to residents that do not have any other way to connect to the Internet to get support. The document sent will depend on what operating system their computer uses – Windows XP, Windows 2000, Windows Vista, Macintosh (Mac). Call 951-826-5311 for more information. |
| Why do I get Advertising messages when I connect? |
|
When surfing the web with the free service, users will see an ad banner at the top of their browser page with local and regional advertising sponsors who help pay for the network and allow MetroFi to offer its WiFi service for free to the residents and visitors. If you do not want to see the Ads you must subscribe to the PAID service.
|
| How much does the PAID Riverside AT&T Metro WiFi Service cost? |
|
Paid service plans will have less advertising and will vary in price depending on the service plan. Initially, there will be a 1-Day pass that provides access for 24 consecutive hours at $7.99 and a Weekly pass allowing connection for 7 consecutive days at $15.99.
|
| How do I connect to the PAID Metro-WiFi Network Service? |
|
First, you need a WiFi-enabled computer. Most laptops and some desktop computers sold today already have a built-in WiFi capability. If you’ve gotten a PC from SmartRiverside, it should already be WiFi enabled as well. You can also get relatively inexpensive add-on for older computers from many computer-related retail stores.
To connect to the PAID wireless network, users will select the “attmetrowifi” network ID when searching available wireless networks on their computer. Once connected, users will open their browser and see a registration page where they are asked to register. Users will only need to register once, the first time they log on. On subsequent visits, users will be instantly connected to the Internet. |
| I connect Ok when outdoors but have trouble from inside my home/office. What's wrong? |
|
In many cases, distance from our access points and interference from walls and other devices can affect your ability to connect from inside a home or office. Our service provider indicates that in these instances, additional equipment may be required to connect to the wireless service. Please contact your PC provider for more information and to see if you need additional hardware. You can also visit the MetroFi Support WEB site for additional help.
|
| Where can I get more information about the services or setting up my computer to connect? |
For assistance with the Free Service contact: www.metrofi.com/support.html
-
311 Call Center staff can also fax or mail a basic connection instruction document to residents that do not have any other way to connect to the Internet to get support. The document sent will depend on what operating system their computer uses – Windows XP, Windows 2000, Windows Vista, Macintosh (Mac).
- If you received your computer through the SmartRiverside Digital Inclusion Program please contact DigitalInclusion@riversideca.gov
- Beyond that, residents needing further help for the FREE service connection must contact their PC provider or a company that services PCs.
For assistance with Paid Service, call 877-472-5819 for technical support or billing issues, etc.
|
| Where is the service currently active? |
|
The wireless network will be available in the following pilot areas as of June, 2007:
|
Detailed Area Maps
|
|
 |
 |
|
|
