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** SPECIAL
ANNOUNCEMENTS **
If you are a Riverside resident and are
having problems connecting to the free WiFi, please
contact our Call Center at 311 to log the issue.
Please have your information ready and make sure you
have selected ATTMETROFREE SSID in your Available
Wireless Networks. The free WiFi is an Outside Network
and a Wireless Modem is required for gaining access.
Current Outages:
The network near the auto center (Adams to Madison
and the 91 Fwy to Victoria) will be brought down from August 22nd to
December 16th to replace older access points
with newer ones. SmartRiverside and AT&T apologize for
this inconvenience.
ExpressNets is
now open in Riverside!
Wi-Fi Technical
Support and Wi-Fi Store
Phone: 951-359-4537
3505 Madison St. Riverside
MAP HERE
Hours: 10am - 7pm, Monday thru Friday
For more information and for a list of
recommended Wi-Fi devices
click here.
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Wireless Riverside FAQs
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Programa de la Red Inalámbrica (WiFi) que Abarcará Toda la
Ciudad de Riverside
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| What is Riverside’s Wireless Internet Service? |
| Riverside and AT&T are partnering to provide wireless
access to the Internet using standard wireless hardware and
technology that is commonly deployed in laptops and some
desktop computers. The initiative is rolling out in phases
as the necessary network equipment gets installed around
Riverside. There are two networks available to the public– a
FREE service called “attmetrofree” with advertising intended
for general usage and a PAID service called “attmetrowifi”
that is targeted at business and other users who want higher
performance (faster data speed), less advertising and VPN
capability. In addition there is a Public Safety component
that is not available to the general public. We call this
initiative the SmartRiverside Wireless Network Service. |
| Is this available at my home or office? |
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The service is currently available in the Orange Terrace
Parkway area, with other areas in the city rolling out
in July and August. Please refer to the map above for
additional go-live dates. For more information please
contact the City Call Center at 951-826-5311 (311).
AT&T DSL subscribers:
Great deal for AT&T DSL subscribers, AT&T WiFi
Premier Members, UVERSE customers and AT&T Remote Access
Service Business Customers - free access to the higher
speed AT&T Metro WiFi network in Riverside!
If you are an AT&T DSL subscriber with a 1.5 MB
($25/mo) Express, 3 MB ($30/mo) Pro, or 6 MB ($35/mo)
Elite service, connect to the ATTMETROWIFI SSID on the
City of Riverside WiFi Network. You will be prompted for
your AT&T credentials (this is the userid and password
from your DSL account) - you'll be connected at high
speed with less ads!
If you want to become a DSL user, upgrade your
current DSL account, or have problems connecting with
your DSL account, contact AT&T at 888-888-7520.
Similarly, if you have AT&T UVERSE service, and AT&T
WiFi Premier user, or AT&T’s Remote Access Service for
business , connect to ATTMETROWIFI, enter your existing
credential in the roaming box at the upper left corner
of the screen and you’ll be connected on the higher
speed network with less ads.
VPN users:
For visitors, business users who use VPN's and
occasional users looking for coverage here in Riverside
at the higher speed of 1 Mbps service with less
advertising, daily services are available at $7.99 per
day or $15.99 for a weekly service. |
| How do I connect to the FREE service? |
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First, you need a WiFi-enabled computer. Most laptops and some desktop PCs sold today already have a built-in wireless capability. If you've gotten a PC from SmartRiverside, it should already be WiFi enabled as well. You can also get relatively inexpensive add-on for older computers from many computer-related retail stores.
To connect to the FREE wireless network, users will select the "attmetrofree" network ID when searching available wireless networks on their computer. "attmetrofree" is the free, ad-based service. Once connected, users will open their browser and see a registration page where they are asked to register. Users will only need to register once, the first time they log on. On subsequent visits, users will be instantly connected to the Internet.
The City of Riverside 311 Call Center staff can also fax or mail a basic connection instruction document to residents that do not have any other way to connect to the Internet to get support. The document sent will depend on what operating system their computer uses – Windows XP, Windows 2000, Windows Vista, Macintosh (Mac). Call 951-826-5311 for more information. |
| Why do I get Advertising messages when I connect? |
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When surfing the web with the free service, users will see an ad banner at the top of their browser page with local and regional advertising sponsors who help pay for the network and allow
AT&T to offer its WiFi service for free to the residents and visitors. If you do not want to see the Ads you must subscribe to the PAID service.
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| How much does the PAID Riverside AT&T Metro WiFi Service cost? |
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Paid service plans will have less advertising and will vary in price depending on the service plan. Initially, there will be a 1-Day pass that provides access for 24 consecutive hours at $7.99 and a Weekly pass allowing connection for 7 consecutive days at $15.99.
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| How do I connect to the PAID WiFi Network Service? |
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First, you need a WiFi-enabled computer. Most laptops and some desktop computers sold today already have a built-in WiFi capability. If you’ve gotten a PC from SmartRiverside
Digital Inclusion and you did not receive an access
device, please call 951-351-6190 to pick one up for
free. You can also get relatively inexpensive add-on for older computers from many computer-related retail stores.
To connect to the PAID wireless network, users will select the “attmetrowifi” network ID when searching available wireless networks on their computer. Once connected, users will open their browser and see a registration page where they are asked to register. Users will only need to register once, the first time they log on. On subsequent visits, users will be instantly connected to the Internet. |
| I connect Ok when outdoors but have trouble from inside my home/office. What's wrong? |
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In many cases, distance from our access points and
interference from walls and other devices can affect
your ability to connect from inside a home or office.
Our service provider indicates that in these instances,
additional equipment may be required to connect to the
wireless service. Please contact your PC provider for
more information and to see if you need additional
hardware.
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| Where can I get more information about the services or setting up my computer to connect? |
For assistance with the Free Service contact:
-
311 Call Center staff can also fax or mail a basic connection instruction document to residents that do not have any other way to connect to the Internet to get support. The document sent will depend on what operating system their computer uses – Windows XP, Windows 2000, Windows Vista, Macintosh (Mac).
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If you received your computer through the SmartRiverside Digital Inclusion Program please contact
DigitalInclusion@riversideca.gov
or 951-351-6190.
- Beyond that, residents needing further help for the FREE service connection must contact their PC provider or
ExpressNets at 951-359-4537.
For assistance with Paid Service, call 877-472-5819 for technical support or billing issues, etc.
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| Where is the service currently active? |
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The AT&T wireless network is currently available in the following areas::
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